Moorah Terms and Conditions

Agreement to the Terms of Use

By accessing Moorah or using its services, users agree to be bound by the applicable Terms of Use. These terms establish the permitted and prohibited uses of the platform and apply together with any additional terms relevant to particular services, features or transactions.

Additional Terms for Specific Services

Different terms may apply depending on how the platform is used. Engagement tools may be subject to Platform Engagement Tools Terms & Conditions, while livestream, user-generated and applicable third-party content may be subject to Content Terms of Service. Purchases are subject to the relevant Terms of Sale, while Digital Goods and Moorah Wallet services may be governed by their respective terms and conditions.

Access to Protected Areas

Password-protected or secure areas of the platform and applicable services are restricted to customers with registered accounts. Users must not attempt to obtain unauthorised access to protected areas, services or information through methods that Moorah has not intentionally provided for their use.

Users Under 21

According to the provided Moorah Terms of Use, users under 21 years old must obtain consent from a parent or legal guardian, including acceptance of the Terms of Use and responsibility for the user’s actions, applicable charges and compliance with the terms. Users without the required consent must stop accessing and using the platform and services.

Platform Guidelines

Users agree to follow the guidelines, notices, operating rules, policies and instructions relating to Moorah services and platform access. Moorah may revise applicable terms from time to time, with changes becoming applicable upon publication on the platform.

Restricted Activities

Users must not impersonate another person or entity, falsely represent an affiliation, use the platform for illegal or unlawful purposes, attempt unauthorised access, interfere with platform operations or other users, transmit prohibited materials, upload malicious software or use the platform in violation of applicable laws, internet standards or acceptable-use requirements.

Platform and Service Availability

Moorah may upgrade, modify, suspend or discontinue all or part of the platform or services without notice. The Terms of Use state that Moorah is not liable for access disruptions resulting from such changes.

Monitoring and Platform Protection

Moorah reserves the right, but is not obligated, to monitor or control content, restrict access, report suspected legal violations and cooperate with investigations. Moorah may also request information from users and take appropriate action when inaccurate, misleading or fraudulent information is suspected.

Privacy and Related Terms

Use of Moorah services is also subject to the Moorah Privacy Policy. The Terms of Sale, Digital Vouchers & Gift Cards Terms, Moorah Wallet User Terms and other applicable conditions may supplement these Terms of Use depending on the service or feature involved.

Eligibility and Restrictions

Services are available only to users who meet applicable legal-age requirements and have the legal capacity to enter into contracts. Users previously suspended or in breach of the Terms of Use may not be permitted to access the services.

User Obligations

Users agree to use Moorah services lawfully and in good faith. Information and data provided through the platform must be accurate, and users remain responsible for the information they submit. Moorah reserves the right to cancel or reject use of services where fraud or suspicious transactions are suspected.

Product Descriptions

Moorah strives to provide accurate product information, but the Terms of Use state that product descriptions may not always be accurate, complete, current or error-free. Customers should review the information displayed for a product before completing an order.

Product Pricing

Listed product prices are subject to applicable taxes unless otherwise stated. Prices may be updated without prior notice.

Third-Party Vendors

Third-party vendors that are not affiliated with Moorah may list and sell products through the platform. Transactions with such vendors may constitute independent agreements between the customer and the relevant third-party vendor.

Username and Password

Certain Moorah services may require an account and the provision of Personal Data. A username and password may be issued by Moorah or provided by the user and accepted by the platform. Users are responsible for keeping account credentials confidential and maintaining the security of their accounts.

Protecting Account Credentials

Users should change their passwords when appropriate and must not disclose their username or password to other parties. Moorah should be notified promptly if account credentials may have been compromised, used without authorisation or if Personal Data requires updating.

Biometric Verification

Where supported on a permitted mobile device, users may be able to use fingerprint or facial recognition as a verification method instead of account credentials or an OTP. Users are responsible for securing their device and ensuring that only their own permitted biometric identification is stored for access. The provided terms state that Moorah does not collect, process or store facial or fingerprint information as part of providing this verification service.

Access Through Your Account

Activity conducted through a user’s username, password or enabled Biometric Verification may be treated as activity carried out by that user. Account credentials and biometric access information must therefore be kept confidential and protected against unauthorised use.

Monthly Purchase Requirement

Starting 1 October 2025, Moorah’s stated commission activation system requires users participating in the applicable referral commission programme to make a purchase each month to activate commissions earned from their downline during that month. The terms further state that at least RM65 worth of products must be purchased per month to maintain referral bonus income.

Floating Balance and Total Balance

Earned commissions initially appear in the wallet as a Floating Balance. After the required purchase is made, the month’s Floating Balance is transferred to Total Balance on the first day of the following month, according to the commission terms provided.

Unactivated Commissions

Under the stated commission system, commissions that are not activated may be passed to an active upline. Users participating in the referral programme should review the current platform terms for the applicable monthly requirements.

Ownership

Intellectual property relating to the Moorah platform and its materials is owned, licensed to or controlled by Moorah, its licensors or its service providers. Moorah reserves its rights to enforce applicable intellectual property protections.

Restricted Use of Platform Materials

Platform materials must not be reproduced, reverse engineered, decompiled, altered, distributed, republished, broadcast, mirrored, transferred or otherwise used in prohibited ways without the required permission. Any permitted personal and non-commercial use remains subject to the applicable conditions stated in the Terms of Use.

Trademarks

Trademarks displayed through Moorah may be registered or unregistered trademarks belonging to Moorah or third parties. Display of a trademark does not grant users a licence or other right to use it without permission from the applicable trademark owner.

Exchange and Return Policy

Exchanges and returns must follow the instructions established in the applicable Moorah Exchange and Returns Policy. Customers should review the relevant policy before submitting a request.

General Rule for Goods Sold

The provided terms state that goods sold are generally non-exchangeable, non-returnable and non-refundable except when a product is delivered damaged, defective or incorrect, or where otherwise required by applicable law.

Damaged, Defective or Incorrect Products

Customers receiving a damaged, defective or incorrect product must notify Moorah Customer Service within three calendar days from the date the goods are delivered. Proof of purchase and clear photographs or videos of the product and its packaging may be required. Claims submitted after the three-day period may not be accepted.

Review of Claims

Moorah reserves the right to inspect and verify a claim before determining whether an exchange, refund, replacement or another appropriate remedy will be provided.

Incorrect Product Delivered

If Moorah or a seller delivers an incorrect product, the customer must notify Moorah Customer Service within three calendar days after delivery. Once the claim is verified, Moorah may arrange for the incorrect product to be exchanged for the correct product at no additional cost to the customer.

Incorrect Orders Placed by Customers

Customers are responsible for confirming selected products, quantities and delivery information before completing a purchase. Orders placed incorrectly by a customer are generally not eligible for cancellation, return, exchange or refund except where applicable law requires otherwise.

Contacting Moorah or the Seller

Customers with questions or complaints may contact the relevant seller through the platform or contact Moorah through its Contact Us page, as applicable.

Dispute Resolution

If a customer cannot resolve a dispute with a seller through amicable negotiations, the Terms of Use state that Moorah may suggest and implement an appropriate resolution at its discretion.

Content Submitted by Users

Users grant Moorah a non-exclusive licence in relation to materials or information submitted through the platform, including questions, reviews, comments and suggestions, as described in the Terms of Use. Users must not submit content using a false email address, impersonate another person or otherwise misrepresent the origin of a submission.

Informational and Promotional Emails

The provided terms state that information supplied by users, including applicable Personal Data, may be used for informational and promotional emails. Users may subsequently opt out of promotional emails through the appropriate unsubscribe link provided in those communications.

Personal Data and Privacy Policy

Collection, use and disclosure of Personal Data are subject to the Moorah Privacy Policy. Users should review the Privacy Policy to understand the purposes and conditions applicable to their Personal Data.

Termination by Moorah

Moorah may terminate a user’s access to the platform or services and disable applicable account credentials or Biometric Verification in accordance with the Terms of Use, including in circumstances involving breaches of the terms or other conditions identified by Moorah or a regulatory authority.

Termination by the User

Users may terminate the Terms of Use by providing seven days’ written notice through the Contact Us page, according to the termination provisions supplied by Moorah.

Effect of Termination

After termination, the user will cease to have access to the applicable platform or services. Any remaining account balance may be withdrawn subject to the prevailing terms and conditions applicable at the time of termination.

What do the Moorah Terms and Conditions cover?

They cover access to and use of the Moorah platform and services, user obligations, restricted activities, accounts, product information, purchases, intellectual property, returns, submissions, privacy-related provisions and termination.

Do I accept the Terms of Use by using Moorah?

Yes. The provided terms state that accessing the platform or using its services constitutes agreement to be bound by the applicable Terms of Use.

Can Moorah change its Terms of Use?

Yes. Moorah reserves the right to revise applicable terms from time to time. Users should review the current terms published on the platform for changes.

What should I do if I receive a damaged or incorrect product?

Contact Moorah Customer Service within three calendar days of delivery. You may need to provide proof of purchase and clear photographs or videos showing the product and its packaging so the claim can be reviewed.

Can I return a product if I ordered the wrong item?

Under the provided terms, customers are responsible for checking order details before purchase. Incorrectly placed customer orders are generally not eligible for cancellation, return, exchange or refund unless applicable law requires otherwise.

How can I submit a question or complaint?

Depending on the issue, customers may contact the seller through the platform or reach Moorah through its Contact Us page.