Moorah Privacy Policy

Scope of the Privacy Policy

This Privacy Policy applies to personal data processed in connection with the Moorah platform and services. It covers users who register for an account or use the services, including buyers and sellers, except where the policy expressly states otherwise.

What Is Personal Data?

Personal Data refers to information about an individual who can be identified from that data alone or together with other information available or likely to be available to an organisation. Examples may include a person’s name, identification information and contact details.

Acceptance of the Privacy Policy

By using Moorah services, registering an account, visiting the platform or otherwise accessing its services, users acknowledge the privacy practices described in this policy. Users who do not consent to the processing of their personal data as described should not use the applicable services or platform.

Changes to the Privacy Policy

Moorah may amend its Privacy Policy from time to time. Changes or an amended policy may be published on the platform, and continued use of the platform or services is subject to the updated policy to the extent permitted by applicable law.

Account Registration and Platform Use

Moorah may collect personal data when a user registers for or uses the platform and services, opens an account, submits application or service-related forms, enters into agreements, provides documentation or carries out transactions through Moorah.

Communications and Customer Service

Personal data may be collected when users communicate with Moorah through telephone calls, letters, face-to-face interactions, social media, email or customer service channels. Calls may be recorded where applicable.

Device Permissions and Electronic Services

Information may be collected when users interact with Moorah’s website or application, use electronic services, permit their device to share information or interact with cookies deployed through the platform.

External and Social Media Accounts

When a user links a Moorah account to a social media or other external account or uses supported social media features, Moorah may receive information in accordance with the relevant provider’s policies.

Other Sources of Personal Data

Moorah may receive personal data from users, affiliates and third parties, including logistics or payment service providers, credit bureaus or scoring agencies, marketing service providers, referral or loyalty programmes, other users and publicly available or governmental sources.

Personal Data About Other Individuals

A user may sometimes provide information concerning another person, such as a family member, friend or contact. In such circumstances, the user represents that the necessary consent has been obtained for Moorah to process that person’s personal data in accordance with the policy.

Identity and Contact Information

Personal data collected may include a user’s name, date of birth, billing or delivery address, telephone number, gender and government-issued identification or other information required for due diligence, identity verification, know-your-customer procedures or fraud prevention.

Payment and Transaction Information

Moorah may process bank account and payment information as well as usage and transaction data. This can include details concerning searches, orders, products or services and other activities associated with use of the platform.

Device, Network and Location Information

Information associated with devices used to access Moorah may be collected, together with network information, permitted contact-list information and location data. The exact information available may depend on the user’s device permissions and use of the platform.

Media and Communication Information

Moorah may collect photographs, audio or video recordings and marketing or communications data, including communication preferences and records of interactions with Moorah, service providers or other relevant third parties.

Account and Platform Activity

Information supplied when signing up for or using Moorah may be processed together with information concerning how the platform and services are used and aggregate information about content with which users interact.

Accuracy of Information

Users should not submit inaccurate or misleading information and should notify Moorah when previously provided information changes. Moorah may request additional documentation to verify information supplied by a user.

Withdrawing Consent

Users may notify the applicable Data Protection Officer in writing if they wish to withdraw consent or opt out of certain personal-data processing. Withdrawal may affect the availability or operation of services that depend on the relevant information.

Technical Information

When users browse Moorah, their devices may automatically provide technical information such as IP address, operating system, browser type, mobile-device type, device identifiers, referring website, pages visited and the date and time of visits.

Location Data

Moorah’s mobile applications may collect precise device location information using technologies such as GPS or Wi-Fi where the required permission is available. Location information may be used for applicable location-based services or relevant content. Users may generally control location permissions through their device settings.

Content and Advertising Activity

When users view pages, content or advertising or access software through the platform, technical and interaction information may be transmitted to Moorah, including information about the content or advertisements viewed and the time of the interaction.

How Moorah Uses Cookies

Moorah, authorised service providers and advertising partners may use cookies or similar features in connection with the platform. Cookies can record information about a device and how and when Moorah services are accessed or used.

Purposes of Cookies

Cookie information may be used to remember visits, support shopping-cart functionality, understand platform usage, provide content relevant to user interests, conduct data analysis and support advertising or remarketing activities. Cookie information may also be linked with personal data where applicable.

Managing Cookies

Users may refuse cookies through the appropriate browser or device settings. Disabling cookies may, however, prevent some platform or service functionality from operating as intended.

Providing and Managing Services

Moorah may use personal data to process applications and transactions, operate and administer platform access, maintain user accounts, remember preferences, fulfil service requests and communicate information about service issues or unusual account activity.

Identity, Verification and Risk Management

Information may be processed for identification, verification, due diligence, know-your-customer procedures, fraud prevention, risk management and other screening activities required by law or Moorah’s applicable procedures.

Customer Service and Communications

Personal data may be used to respond to enquiries, process instructions, provide customer service and communicate through channels such as calls, text messages, email, postal mail or other applicable methods concerning a user’s relationship with Moorah.

Research and Service Improvement

Moorah may conduct research, analytics, surveys, product and service development and related activities to understand how services are used, improve the customer experience and develop or recommend relevant products and services.

Marketing and Promotional Communications

Subject to applicable requirements, Moorah may use contact information for marketing and promotional communications concerning products or services offered or promoted by Moorah, its affiliates, related corporations or collaborating third parties. Users may use the applicable unsubscribe function to stop receiving electronic marketing communications.

Loyalty, Partner and Bonus Programmes

Personal data may also be processed to provide loyalty, partner and bonus programmes, merchant offers and other co-branded marketing initiatives involving Moorah and relevant third parties.

Legal and Regulatory Purposes

Moorah may process information to comply with applicable laws, legal proceedings and governmental or regulatory requirements, produce records or statistics, conduct audits, investigate suspected fraud or unlawful activity and respond to actual or threatened legal claims.

Business Transactions and Data Storage

Personal data may be stored, hosted or backed up for operational or disaster-recovery purposes. It may also be processed in connection with a potential or completed business asset transaction involving Moorah or its related corporations or affiliates, subject to applicable requirements.

Security Measures

Moorah states that it implements a variety of security measures designed to protect personal data on its systems. User information is maintained behind secured networks and access is limited to personnel with appropriate access rights. However, absolute security cannot be guaranteed.

Personal Data Retention

Moorah retains personal data in accordance with applicable privacy and other laws. Personal data may be destroyed or anonymised when its original purpose no longer requires retention, retention is no longer necessary for legal or business purposes and no other legitimate interest warrants continued retention.

Data After Platform Use Ends

If a user stops using Moorah or permission to access the platform or services is terminated or withdrawn, certain personal data may continue to be stored, used or disclosed in accordance with the Privacy Policy and applicable legal obligations.

Service Providers, Affiliates and Business Partners

Moorah may use, process, disclose or transfer personal data to affiliates, related corporations, agents, contractors, service providers and other third parties in Malaysia or elsewhere where required for the purposes described in its Privacy Policy.

Operational Service Providers

Relevant third parties may include mailing houses, logistics providers, financial service providers, advertising and marketing partners, telecommunications companies, information technology companies and data centres that support Moorah’s operations.

Buyers, Sellers and Other Users

Information may be disclosed to buyers, sellers or other platform users where necessary for applicable transactions, interactions or other purposes described in the Privacy Policy.

Authorities and Business Transfers

Moorah may disclose information to governmental or regulatory authorities where permitted or required and may transfer applicable information in connection with a merger, restructuring, reorganisation, sale or other business asset transaction.

Advertising and Statistical Information

User information, including statistical or demographic information and information concerning use of the services, may be shared with advertising partners and third-party suppliers involved in advertising, remarketing or related programming.

Legal Grounds for Disclosure

Where privacy or other applicable laws permit collection, use or disclosure without consent, Moorah may rely on recognised legal grounds, including compliance with legal obligations, performance of a contract, legitimate interests or requirements connected with legal claims.

YouTube API Services

Where Moorah’s Livestream feature allows users to share YouTube videos, Moorah may use YouTube API Services to facilitate that functionality. Users of the applicable YouTube content-sharing feature are also subject to the relevant Google privacy terms.

Responsibilities of Sellers and Receiving Parties

Users or sellers who receive another user’s personal data through Moorah services must comply with applicable privacy laws. Sellers are restricted from using buyer information beyond purposes reasonably necessary for enquiries and transactions, disclosing it to unauthorised parties or contacting buyers outside the Moorah platform without the required consent.

Users Under 13

Moorah states that its services are not intended for children under 13 and that it does not knowingly collect or maintain personal data or non-personally-identifiable information from children under that age.

Personal Data of Minors

Parents and legal guardians should not permit children in their care to submit personal data without appropriate consent. Where personal data concerning a child under 18 is disclosed to Moorah, the applicable parent or guardian provisions described in the Privacy Policy apply.

Google Analytics

The Moorah platform may use Google Analytics to understand how users interact with the platform. Google Analytics may use cookies and process information relating to platform activity, including IP-address-related information, in accordance with Google’s applicable practices.

Third-Party Applications

Moorah or third parties may make software applications available through the platform or services. Such applications may independently access certain identifiable or device information and may request additional information directly from users.

Third-Party Terms and Policies

Products or services provided by third-party applications are not owned or controlled by Moorah. Users should review the privacy policies and terms published by the relevant third parties before providing information or using their services.

Security of Third-Party Sites

Moorah does not guarantee the security of personal data or other information users independently provide to third-party websites. Third-party sites operate under their own security and privacy practices.

Links to External Services

The Moorah platform may include links to third-party websites and services and may participate in co-branding or partnerships involving external providers. Moorah does not control the websites or data-collection practices of those third parties.

Responsibility for External Sites

Moorah states that it does not accept responsibility or liability for the content, security measures or activities of third-party websites. External links are provided for convenience, and users should review the policies of those sites before using them.

International Processing and Storage

Personal data may be transferred to, stored or processed outside a user’s country of residence for purposes described in the Privacy Policy. This may include processing through Moorah servers or service arrangements located in other countries.

Applicable Privacy Requirements

Moorah states that overseas transfers of personal data will be handled in accordance with applicable privacy laws and regulations.

What does the Moorah Privacy Policy explain?

It explains how Moorah may collect, use, process, disclose, protect, retain and transfer personal data when users interact with the platform and its services.

What personal data may Moorah collect?

Depending on the user’s interaction with Moorah, this may include identity and contact details, delivery information, payment information, device and network information, location data, transaction history, communications information and other information provided or generated through platform use.

Does Moorah use cookies?

Yes. Moorah and applicable service or advertising partners may use cookies or similar technologies for functions such as remembering activity, supporting the shopping experience, analysing service usage and delivering relevant content or advertising.

Can I disable cookies?

Users may change their browser or device settings to refuse cookies. Some features or services may not function fully after cookies are disabled.

Does Moorah share personal data with third parties?

Moorah may disclose or transfer personal data to relevant service providers, affiliates, business partners, platform participants, authorities and other third parties for purposes described in the Privacy Policy or where permitted or required by applicable law.

How does Moorah protect personal data?

Moorah states that it uses security measures and restricted access designed to protect information in its possession or control. No method of electronic storage or transmission can provide an absolute guarantee of security.

Can personal data be processed outside my country?

Yes. Personal data may be transferred, stored or processed outside a user’s country of residence, subject to the applicable privacy laws and requirements described in the Moorah Privacy Policy.

Is Moorah intended for children under 13?

No. The Privacy Policy states that Moorah services are not intended for children under 13 and that Moorah does not knowingly collect or maintain their personal data.